The last thing I expected to have problems with was my computer. I have only had my computer for a year and nine months and I have never had any problems with it until one day I came home to work on an assignment that was due. I will tell you there is nothing more aggravating than being unable to work on something without it freezing up on you. That night I had to go to my boyfriend’s house and use his computer.
I love calling customer service, I love calling customer service…
The next day I called the customer service center where I purchased my computer. They had me on the phone for hours trying to discover where the problem was coming from. Did I mention the call center was in India?
Well, of course it is, where else would it be? Unfortunately, the customer service rep was unable to find the problem so he said he had to re-configure my computer all over again. I did not realize what this really meant, but I found out afterwards that he wiped everything off and I mean everything off my computer. Luckily, I have all my photos and music backup to an external hard drive. However, the one thing that he wiped from my computer that I truly needed was Microsoft Office. The representative said that he was going to have to send the software for Microsoft to me and it would take 8-10 days. Wow…what do I do now?
Still waiting, and waiting and more waiting on my computer software
It has been a week and I still do not have the software on my computer. However, I have still been doing my homework and discussion post. It has definitely been difficult because I have to borrow people’s computers when I can or use Microsoft at work when it is slow. The great thing is that I can access Rasmussen Portal from any computer, any time. Therefore, once I finish typing up my assignments I can log onto any computer and upload my assignments from my jump drive right into the Angel system for Rasmussen. I am also sure that if I told my teacher that she would understand, but I would hate to fall behind for any reason.
Ok, a catastrophe was averted
If I take in account all the hurtles I have had to jump through… this goes to show you that there are always work-arounds for anything. Through borrowing, pleading and some frustration, my assignments were turned in on time! New computers do not always equal reliable computers.
ROFL, ya, the only problem is it takes eons to get to the workarounds. I worked for IBM support years back, specifically supporting the OS/2 operating system. Everytime someone called with a problem, the first thing we'd ask is "Have you tried reinstalling OS/2?"... that was NOT what anyone wanted to hear. Made for some grumpy customers.
Posted by: Ted Neustaedter | March 30, 2009 at 10:30 PM